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Unlock advanced controls for every caller

Layer greetings, routing, analytics and scheduling to craft the perfect experience for customers, colleagues or loved ones.

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Fine-grained control for call scenariosReal-time insights to keep improving
Advanced call routing dashboard

Advanced controls at your fingertips

Create an interactive experience that keep callers informed and connected while you stay fully in control.

Personalised greetings
Record warm introductions that set the tone for your callers and showcase key updates before you answer.
  • -Upload or record greetings anytime
  • -Schedule different greetings for each menu option
  • -Choose custom hold music to promote your services
Multiple recipients
Send calls to several mobiles, landlines or app users so the right person picks up.
  • -Share calls with colleagues or family
  • -Set call order, random or simultaneous ringing
  • -Manage recipients with a few clicks
Holiday & pause modes
Send calls directly to voicemail during downtime and keep everyone informed with tailored messages.
  • -Activate in seconds from the Dashboard
  • -Custom greetings while you're away
  • -Resume schedules with a click

Manage every call scenario with confidence

From screening calls to analysing activity, these tools make sure every conversation goes exactly where it should.

Identify Callers
Let the system display who is calling so you decide whether to answer or send them to voicemail.
  • -Identify callers before you pick up
  • -See the contact and organisation name in realtime
  • -Keep personal and business conversations separate
Selective call blocking
Block nuisance callers without impacting the people who matter. Adjust the list any time.
  • -Send unwanted numbers straight to voicemail
  • -Manage block lists in seconds
  • -Protect your team from spam and scams
Detailed call history
See who called, when and what happened next so you can improve service and follow up quickly.
  • -Filter by caller, service or app user
  • -Download call history for compliance
  • -Spot trends to optimise availability
See uConnected in action

Configure greetings, update call flows and monitor activity without touching hardware. Everything lives in the secure online dashboard.

Watch the quick tour to explore how advanced controls and automation come together.

Explore how it works

Customise the experience end-to-end

Combine routing rules, custom greetings and mobile app endpoints so callers always feel supported.

Workflow tuning
Fine-tune call flows with browser-based editing so every scenario is handled the way you expect.
  • -Chain together announcements, hold music, menus and voicemail
  • -Set maximum wait and ring times
  • -Deploy changes instantly
Voicemail follow-up
Attach voicemails to emails so you can respond the moment you are available.
  • -Unlimited voicemail-to-email
  • -Share recordings with your team
  • -Access voicemails from the app to stay responsive while you're on the move
Time of day routing
Set multiple availability windows to direct callers as shifts and priorities change.
  • -Route by business hours across multiple windows
  • -Group users into teams for targeted routing
  • -Keep remote and hybrid teams accessible

Loved by teams across Australia

Trusted by thousands of Aussies who rely on uConnected every day.

Reviews

"Amazing customer service! Did not expect it. And so quick to get back to you. Can highly recommend them."

Ready to build your ideal phone experience?

Start with any plan, layer on advanced features as you go and keep callers delighted every step of the way.